Privacy policy

 

Last Updated: 07/10/2023

This privacy policy provides information on how we, JaneBrain (referred to as the "Site," "we," "us," or "our"), collect, use, and disclose your personal information when you interact with our services, make purchases on shopjanebrain.com, or communicate with us (collectively referred to as the "Services"). By accessing and using any of the Services, you signify your agreement to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this policy, please refrain from using or accessing the Services.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, operational procedures, or legal and regulatory requirements. The revised Privacy Policy will be posted on the Site, and the "Last Updated" date will be modified accordingly, in compliance with applicable laws.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from various sources as described below. The types of information collected and used depend on how you interact with us.

In addition to the specific purposes stated below, we may utilize the information we collect to communicate with you, deliver the Services, fulfill legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of our users and others.

Personal Information We Collect
The personal information we collect depends on your interactions with our Site and use of our Services. The term "personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal information we collect.

Information Directly Submitted by You
Information you directly provide to us through our Services may include:

- Basic contact details, such as your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, such as your username, password, and security questions.
- Shopping information, including the items you view, add to your cart, or include in your wishlist.
- Customer support information, which may include details you choose to include when communicating with us through the Services.

Some features of the Services may require you to provide certain information directly. While it is optional to provide such information, choosing not to do so may limit your ability to use or access these features.

Information Collected through Cookies
We also collect certain information automatically about your interaction with the Services (referred to as "Usage Data"). To accomplish this, we may use technologies like cookies, pixels, and similar tools ("Cookies"). Usage Data may include details on how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other data related to your interaction with the Services.

Information Obtained from Third Parties
We may obtain information about you from third-party sources, including vendors and service providers who collect information on our behalf. Examples of such sources include:

- Companies supporting our Site and Services, such as Shopify.
- Payment processors who gather payment information (e.g., bank account details, credit or debit card information, billing address) to process payments and fulfill your orders.
- When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we collaborate with, may collect certain information through online tracking technologies like pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, nor do we assume liability for third-party policies or practices. For further information, please refer to the section titled "Third-Party Websites and Links" below.

How We Use Your Personal Information
We use your personal information for the following purposes:

- Providing Products and Services: We utilize your personal information to deliver the Services, process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, and other transactions. This includes managing and maintaining your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
- Marketing and Advertising: Your personal information may be used for marketing and promotional activities, including sending marketing communications, advertising, and promotions through email, text messages, postal mail, and displaying advertisements for products or services. This enables us to tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention: We employ your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. It is your responsibility to keep your account credentials secure, and we recommend not sharing your username, password, or access details. If you suspect unauthorized access to your account, please contact us immediately.
- Communication with You: We use your personal information to provide customer support and enhance our Services. This enables us to respond effectively to your inquiries, offer improved services, and maintain our business relationship with you.

Cookies
Similar to many websites, we utilize cookies on our Site. For specific details about the cookies we use in conjunction with Shopify, which powers our store, please refer to https://www.shopify.com/legal/cookies. Cookies enable us to enhance and optimize our Site and Services, remember your preferences and actions, analyze user interaction with the Services, and improve overall user experience. Third parties and service providers may also utilize cookies on our Site to tailor services, products, and advertisements displayed on our Site and other websites.

Most web browsers automatically accept cookies by default, but you can choose to remove or reject cookies through your browser settings. However, please note that blocking or removing cookies may negatively impact your user experience, and certain features and functionality of the Services may become unavailable or operate incorrectly. Additionally, blocking cookies may not completely prevent information sharing with third parties, including our advertising partners.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

- Vendors or third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- Business and marketing partners, including Shopify, for service provision and advertising purposes. Shopify assists in personalized advertising through third-party services. Business and marketing partners will process your information in compliance with their respective privacy notices.
- When you explicitly request or consent to the disclosure of specific information to third parties, such as when shipping products or utilizing social media widgets or login integrations.
- Affiliates within our corporate group for legitimate business interests.
- In the event of a business transaction like a merger or bankruptcy, to comply with legal obligations, enforce applicable terms of service, or protect and defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information, including sensitive personal information (marked with *), about users for the purposes stated in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category Categories of Recipients
- Identifiers: This includes basic contact details and specific order and account information.
- Commercial information: This refers to order information, shopping information, and customer support information.
- Internet or similar network activity: This includes Usage Data.
Recipients of this information may include:
- Vendors and third parties who provide services on our behalf, such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers.
- Business and marketing partners.
- Affiliates.
We do not utilize or disclose sensitive personal information to infer characteristics about you.

User Generated Content
Our Services allow you to submit product reviews and other user-generated content. Any content you submit to public areas of the Services will be accessible by the public.
We have no control over who can access the information you choose to make available, and we cannot guarantee the privacy or security of such information. We are not responsible for the privacy or security of publicly available information or the accuracy, use, or misuse of information disclosed or received from third parties.

Third Party Websites and Links
Our Site may contain links to third-party websites or online platforms. If you navigate to non-affiliated or non-controlled sites, we recommend reviewing their privacy and security policies, as well as their terms and conditions. We do not guarantee the privacy or security of such sites, nor do we ensure the accuracy, completeness, or reliability of the information found on them. Information shared on public or semi-public venues, including third-party social networking platforms, may be visible to other users without restrictions on its use by us or third parties. The inclusion of links does not imply our endorsement of the content, owners, or operators of such platforms unless otherwise disclosed.

Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and discover that your child has provided us with their personal information, please contact us using the provided contact details to request its deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information
Please note that no security measures are entirely foolproof, and we cannot guarantee "perfect security." Additionally, information sent to us may not be secure during transit. We advise against using insecure channels to communicate sensitive or confidential information.

The duration for which we retain your personal information depends on various factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce relevant contracts and policies.

Your Rights and Choices
Depending on your location, you may have the following rights concerning your personal information. These rights are subject to certain conditions, may only apply in specific circumstances, and we may decline your request as permitted by law:
- Right to Access/Know: You have the right to request access to the personal information we hold about you, including details regarding its use and sharing.
- Right to Delete: You have the right to request the deletion of personal information we maintain about you.
- Right to Correct: You have the right to request the correction of inaccurate personal information we hold about you.
- Right of Portability: In certain circumstances and with specific exceptions, you may have the right to receive a copy of your personal information and request its transfer to a third party.
- Restriction of Processing: You may have the right to request the cessation or restriction of our processing of your personal information.
- Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent.
- Appeal: You have the right to appeal our decision if we refuse to process your request.
- Managing Communication Preferences: You can unsubscribe from promotional emails at any time using the unsubscribe option provided. Even if you opt out, non-promotional emails related to your account or orders may still be sent.

To exercise any of these rights, please follow the instructions on our Site or contact us using the provided contact details. We will not discriminate against you for exercising these rights. Before fulfilling your request, we may require information to verify your identity, such as your email address or account details. In accordance with applicable laws, you may authorize an agent to act on your behalf. We will respond to your request in compliance with relevant laws.

Complaints
If you have concerns about how we handle your personal information, please contact us using the provided contact details. If you are dissatisfied with our response, you may have the right to escalate your complaint to your local data protection authority, depending on your jurisdiction.

International Users
Please note that your personal information may be transferred, stored, and processed outside of your country of residence, including the United States. We may also share your personal information with staff, third-party service providers, and partners in these countries. If we transfer your personal information from Europe, we will rely on recognized mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us via email at hello@janebrain.ca.