Refund policy
Refund Policy:
At Jane Brain, we strive to ensure customer satisfaction with every purchase. Please read our refund policy carefully before making a purchase.
All Sales Are Final:
All sales made through our website are considered final. We do not offer refunds or exchanges for any other reason than the items being received in a condition that does not match their description or are damaged.
Condition Discrepancy or Damage:
If you receive an item that is significantly different from its description or if it arrives damaged, we are committed to resolving the issue promptly.
Resolution Options:
In the event that you receive a product in a condition that does not match its description or it is damaged, we will work with you to find a suitable resolution. The resolution may include one of the following options:
1. Replacement Product: We will provide you with a new product that matches your original purchase as closely as possible, subject to availability.
2. Refund: If a replacement product is not feasible or desired, we will issue a refund for the purchase price of the item. The refund will be processed using the original payment method used for the purchase.
Contact Us:
To initiate a refund or discuss a condition discrepancy or damage, please contact our customer support team within 14 days of receiving your order. You can reach us via email at hello@janebrain.ca. Please provide your order number, name, and a clear description of the issue you are experiencing.
Return of Items:
In some cases, we may request the return of the item(s) in question. If a return is necessary, we will provide you with detailed instructions and cover any associated shipping costs.
Exceptions:
Please note that our refund policy applies only to items that are received in a condition that does not match their description or are damaged. We do not offer refunds or exchanges for any other reasons, including but not limited to change of mind or sizing issues.
We reserve the right to amend or update this refund policy at any time without prior notice. It is recommended to review the policy periodically for any changes.
Thank you for choosing to shop at JaneBrain. We value your satisfaction and will do our best to ensure a positive shopping experience!
At Jane Brain, we strive to ensure customer satisfaction with every purchase. Please read our refund policy carefully before making a purchase.
All Sales Are Final:
All sales made through our website are considered final. We do not offer refunds or exchanges for any other reason than the items being received in a condition that does not match their description or are damaged.
Condition Discrepancy or Damage:
If you receive an item that is significantly different from its description or if it arrives damaged, we are committed to resolving the issue promptly.
Resolution Options:
In the event that you receive a product in a condition that does not match its description or it is damaged, we will work with you to find a suitable resolution. The resolution may include one of the following options:
1. Replacement Product: We will provide you with a new product that matches your original purchase as closely as possible, subject to availability.
2. Refund: If a replacement product is not feasible or desired, we will issue a refund for the purchase price of the item. The refund will be processed using the original payment method used for the purchase.
Contact Us:
To initiate a refund or discuss a condition discrepancy or damage, please contact our customer support team within 14 days of receiving your order. You can reach us via email at hello@janebrain.ca. Please provide your order number, name, and a clear description of the issue you are experiencing.
Return of Items:
In some cases, we may request the return of the item(s) in question. If a return is necessary, we will provide you with detailed instructions and cover any associated shipping costs.
Exceptions:
Please note that our refund policy applies only to items that are received in a condition that does not match their description or are damaged. We do not offer refunds or exchanges for any other reasons, including but not limited to change of mind or sizing issues.
We reserve the right to amend or update this refund policy at any time without prior notice. It is recommended to review the policy periodically for any changes.
Thank you for choosing to shop at JaneBrain. We value your satisfaction and will do our best to ensure a positive shopping experience!